Rogers & Hollands Jewelers at 3195 28th Street Southeast, Kentwood, Michigan.
We present you the complete information about the organization Rogers & Hollands Jewelers — Establishment and jewelry store at 3195 28th Street Southeast, Kentwood, Michigan: Contacts, photos, working hours, social networks and other information
Contacts
- Phone: +1 616-940-8300
- Address: 3195 28th Street Southeast, Kentwood, MI 49512
- Website: rogersandhollands.com
- Categories: Establishment Jewelry store
Opinions
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Sep, 19 2019Amy Peterson1So I get to the jewelers to pick up some repaired earrings. I was originally told I would receive an estimate before they proceeded. Several weeks go by with me calling occasionally to figure out what’s going on. Confusion every time with the last conversation telling me they were repaired and to pick them up at no cost. I arrive only to find no communication had been given to the rest of the staff and they expect me to pay an amount I never would have agreed to. I get the manager speech of “well I can’t imagine Kendra (?) would have said no charge” and “I can see you are feeling frustrated” and “well you didn’t buy the insurance plan” (which was never at issue) etc etc. They finally give me the damn earrings but only after being sure I understand how extraordinarily nice they are being about everything. I invoked my 24 hour cool off policy before I called them back asking for an apology for calling me a liar. My follow up phone call was almost as infuriating as the original experience. All I can assume is if you’ve had a positive experience here it’s because you got lucky. Mitch the manager needs training on how not to insinuate his customers are liars and crooks, and how to make his “manager speak” far less patronizing.
Ha! It’s a few days later and my daughter wears her repaired earrings for the first time. She starts taking them out at night and several of the cz chips stick to her fingers and fall off the earrings! This store is a scam. -
Jul, 02 2019Jeremy Cash5I can't speak for all the negative reviews but what I can say is that none of the people who have negative reviews delt with Mitch. He went above and beyond to help my fiancee and I pick out the ring of her dreams. He showed out standing customer service and has a customer for years to come
Photos
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Rogers & Hollands Jewelers on the map
Weather in Kentwood, Michigan
Apr, 17 2024 03:00 AM | 15 ℃ |
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